Return & Refund Policy
At Ageless Ashley LLC, each item is custom printed just for you, and we take pride in the quality of our products. To ensure transparency and smooth handling of returns or refunds, please read our policy carefully:
- No Returns or Exchanges for Wrong Size, Color, or Change of Mind
Since our products are made-to-order, we are unable to accept returns or exchanges if you ordered the wrong size, selected the wrong color, or changed your mind after placing the order. Please carefully review your selections before completing your purchase. - Damaged or Defective Products
If you receive a product that is damaged or there is a manufacturing error, we will offer a free reprint or refund. You must contact us within 30 days of receiving your order and provide clear photos showing the issue. If multiple products are affected by the same design issue, an additional photo showing all the items in one frame may be required. - Reprint/Refund Process
To initiate a claim for a damaged or defective product, please contact our team at agelessashley@gmail.com. Once approved, refunds will be credited to your account balance, which you can withdraw to your original payment method. - Size Tolerance
Please note that for Direct-to-Garment (DTG) printed items, there is a print placement tolerance of 0.5”. Minor variations in placement will not be considered defects.
We strive to make sure you love your custom aesthetician merch, so if you have any concerns, don’t hesitate to reach out to us within the 30-day window!